Privacy Policy

Used Cars Werribee is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Used Cars Werribee manages personal information. It is structured as follows:

1. Personal information Used Cars Werribee collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Used Cars Werribee and complaints
10. Changes to Privacy Policy

1. Personal information Used Cars Werribee collects

The main types of personal information Used Cars Werribee collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Used Cars Werribee such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Used Cars Werribee's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Used Cars Werribee's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Used Cars Werribee's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Used Cars Werribee.

Used Cars Werribee collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Used Cars Werribee keeps of telephone calls, or emails received, or messages sent to Used Cars Werribee or posted on Used Cars Werribee's pages on social media);
• Used Cars Werribee's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Used Cars Werribee collects personal information in connection with running its business directly from the individual concerned. On occasion Used Cars Werribee may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Used Cars Werribee stores personal information in electronic and paper form.

Used Cars Werribee uses and discloses personal information as follows:

• to source vehicles and sell them to Used Cars Werribee's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Used Cars Werribee's customers and prospective customers;
• to obtain products, services or information from Used Cars Werribee's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Used Cars Werribee knows about them);
• to operate and manage Used Cars Werribee's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Used Cars Werribee. For example, Used Cars Werribee may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Used Cars Werribee also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Used Cars Werribee uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Used Cars Werribee uses in the operation of the computer program is browsing history on Used Cars Werribee's websites, name, contact information, and other information you may input into Used Cars Werribee's websites. The level of human oversight Used Cars Werribee provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Used Cars Werribee's staff.

4. Cookies

Used Cars Werribee uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Used Cars Werribee's web server. Used Cars Werribee may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Used Cars Werribee's platforms and those social media platforms. Used Cars Werribee's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Used Cars Werribee's website.

5. Links to other websites

Used Cars Werribee's website may contain links to third party websites. Used Cars Werribee does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Used Cars Werribee and do not wish to receive these communications from Used Cars Werribee in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Used Cars Werribee.

7. Overseas transfers

Used Cars Werribee's website/s are hosted in Australia. On occasion, a third party service provider Used Cars Werribee engages or that Used Cars Werribee is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Used Cars Werribee holds about them by contacting Used Cars Werribee during business hours on (03) 9117 7366 or via the contact page.

Used Cars Werribee may require an individual making a request to verify their identity before processing their request.

Used Cars Werribee will aim to respond to all requests promptly and within 30 days.

Used Cars Werribee may refuse a request where permitted or required by law. Used Cars Werribee will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Used Cars Werribee and complaints

If you have any queries, concerns or complaints about how Used Cars Werribee handles your personal information please contact Used Cars Werribee during business hours on (03) 9117 7366 or via the contact page. Used Cars Werribee may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Used Cars Werribee can understand the nature of your concern. In most cases, Used Cars Werribee will ask that you put your request in writing.

Used Cars Werribee takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Used Cars Werribee's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 9117 7366
• Mailing Address: 22 Morris Rd, Hoppers Crossing, VIC, 3029

10. Changes to Privacy Policy

Used Cars Werribee may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.